Ensuring Quality & Suitablility

Suppliers Guide


September 2023

The Journey of Contract Furniture through Quality Control

In the dynamic world of interior design, where functionality meets aesthetics, the realm of contract furniture plays a pivotal role. Whether it’s furnishing hotels, offices, or public spaces, the spotlight is on not just creating visually appealing pieces but also ensuring durability and quality. This is where the rigorous process of quality control comes into play, assuring that each piece is not only a work of art but also a reliable, long-lasting investment.

Blending functionality and style

Contract furniture is designed to withstand the demands of high-traffic environments like hotels, restaurants, corporate offices, and other public spaces. It’s more than just chairs and tables; it’s a fusion of functionality and style that will seamlessly elevate a space when done right and be horribly obvious when done wrong. From ergonomic design to robust materials, contract furniture is tailored to endure the wear and tear of everyday use while maintaining its charm.

Understanding Quality Control

Quality control is the guardian of excellence in the world of contract furniture. It encompasses a series of systematic processes that ensure every of furniture leaving the factory meets the highest standards. These standards not only encompass visual looks but also structural integrity and product longevity.

CATAS Testing: Putting Furniture to the Test

CATAS testing, an integral part of quality control, involves subjecting furniture to a battery of simulated real-world scenarios. This comprehensive examination evaluates the furniture’s durability, stability, and resistance to various stresses. Whether it’s testing the weight-bearing capacity of a chair or the resistance of a table to spills and scratches, CATAS testing provides a comprehensive understanding of how well the furniture will perform in real-life situations.

Kirkdale studios catas testing for furniture manufacturing, office furniture
Kirkdale studios catas testing for furniture manufacturing, office furniture
Factory Quality Control Checks: A Precursor to Perfection

Before furniture undergoes CATAS testing, it goes through rigorous factory quality control checks. These checks involve meticulous inspections of every component and the assembly process. Any inconsistencies are rectified before the furniture even reaches the testing phase. This preemptive approach ensures that each piece is primed for success before it faces the trials of CATAS testing.

EU Contract Furniture Warranty: A Mark of Assurance

The EU warranty on contract furniture is a legally binding assurance provided by manufacturers or sellers within the European Union that their furniture products meet certain standards of quality, durability, and performance. This warranty is designed to protect consumers and users of contract furniture in commercial settings, such as hotels, offices, restaurants, and public spaces.

Key features of the EU warranty on contract furniture include:

Compliance with EU Regulations – Contract furniture that carries an EU warranty is expected to comply with the relevant EU regulations and standards. These regulations often outline criteria related to safety, durability, and quality for products intended for commercial use.

Duration – The duration of the warranty can vary depending on the manufacturer and the specific product. It typically covers a certain period after the purchase date, during which the manufacturer or seller pledges to address any issues arising from manufacturing defects or faults.

Manufacturer’s Responsibility – The warranty places the responsibility on the manufacturer to rectify any defects that arise during the specified warranty period. This might involve repairing or replacing parts, or in some cases, replacing the entire piece of furniture.

Coverage – The warranty usually covers manufacturing faults, defects, or issues that are beyond the control of the end user. It is important to note that the warranty may not cover damages caused by user misuse, improper maintenance, or other external factors.

Conditions and Limitations – The warranty may come with specific conditions or limitations. For example, it might require the user to follow the care instructions provided by the manufacturer, or it may exclude damages resulting from natural wear and tear.

Registration – Some manufacturers might require customers to register their purchased contract furniture to activate the warranty. This helps the manufacturer keep track of products and provide timely support if issues arise.

Documentation – To make a warranty claim, customers may need to provide proof of purchase, product serial numbers, and other relevant documentation. This helps the manufacturer verify the validity of the warranty claim.

Geographical Coverage – The warranty’s coverage area is typically within the EU, but it’s important to check with the manufacturer or seller to confirm whether the warranty applies to a specific country or region.

Dispute Resolution – In case of disputes or disagreements regarding warranty claims, the manufacturer or seller may have established procedures for resolution. This might involve contacting customer service, providing evidence of the issue, and following the prescribed steps for resolution.

It's worth noting that the specifics of the EU warranty can vary based on the manufacturer's policies and the nature of the furniture product. Consumers are advised to carefully read and understand the terms and conditions of the warranty before purchasing contract furniture. Additionally, keeping proper records of the purchase and following maintenance instructions can help ensure a smooth warranty experience if issues arise.
Defining Manufacturing Fault vs. User Misuse

Determining what constitutes a manufacturing fault and what falls under user misuse is crucial in justifying a product’s suitability for contract use. A manufacturing fault encompasses flaws or defects that are a result of the production process. On the other hand, user misuse involves any damage caused by improper handling or usage, which falls beyond the scope of the manufacturer’s responsibility.

Pedrali - tribeca side, Dining Chairs - Bespoke Furniture Suppliers, indoor/outdoor furniture for hotels, contract furniture, bespoke furniture
Photography by Ottavo Tomasini

The journey of contract furniture from conception to public spaces involves a meticulous dance of quality control and stringent testing.

It’s a fusion of creativity and engineering, resulting in pieces that are not only visually captivating but also built to withstand the test of time. Through CATAS testing, factory quality control checks, and adherence to EU contract furniture warranties, the industry ensures that each piece is a testament to durability and excellence.

So, the next time you sit on a contract chair in a bustling hotel lobby or collaborate around a contract office table, remember that behind its allure lies a story of quality, resilience, and meticulous craftsmanship.

Kirkdale studios contract furniture for hospitality, chairs, tables, handmade wooden furniture Portugal, factory manufacturing banquette
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