Terms & Conditions / FAQ

‘Kirkdale’ shall mean Kirkdale Studios LTD. and ‘the buyer’ shall mean the customer with whom a contract is made.

All orders are accepted subject to the following Terms & Conditions, which shall not be varied except as agreed by Kirkdale in writing.

Our quotations remain valid for 30 days, but Kirkdale reserves the right to amend the price as a result of changes to the exchange rate, to suppliers’ prices, or to other inputs outside our control. Kirkdale also reserves the right to amend prices in the instance when a genuine and honest mistake has been made. All prices provided exclude VAT.

Any recommendation or advice relating to goods or services contained in literature issued by Kirkdale is for guidance only without liability on the part of Kirkdale. Buyers must satisfy themselves as to the suitability of the product or service for their own particular purpose. All seat heights shown are measured from the dome of the seat and do not represent compressed seat height. Tolerances of no more than 15% in every dimension will be regarded by Kirkdale as acceptable.

The buyer may request to order furniture upholstered in a material purchased by them separately. Fabrics, faux leather and similar are referred to as ‘COM’, leather (and suede) is referred to as ‘COL’. For these, the buyer takes responsibility to send the materials in correct and not combined quantities to Kirkdale (or to an address agreed with Kirkdale).

All COM requirements provided by Kirkdale are based on plain fabrics in linear metres (roll width 140cm). COL requirements are provided in square metres. COM or COL that is patterned or otherwise not plain might be needed in higher quantities. It is therefore the buyer’s responsibility to alert Kirkdale of this prior to quoting.

The buyer is responsible to ensure the COM or COL supplied is suitable for use in the environment furniture will be placed at. (e.g. compliant with fire regulations). Some COM and COL may need testing to see if it is suitable for the product intended, which will increase the lead time. The buyer will probably need to send a sample of the COM or COL for such a trial.

All COM and COL parcels need to be labelled with project name, material name, colour and quantity.
Lead times start from the date of correct COM or COL arriving at the agreed address. Kirkdale is not liable for delays caused by COM or COL arriving late, incomplete or with defects.

Unless stated otherwise in the quote, Kirkdale requires a 50% deposit to process the order and the balance to be cleared 5 days before the fulfilment of the order (i.e. delivery or collection).
*Orders under £3000 are charged fully upfront.*
*Orders with a lead time of less that six weeks are charged fully upfront.*

Not having the balance cleared 5 days before fulfilment may result in cancellation of the delivery/collection and extra cost being charged, covering additional storage and delivery costs. If payment is received late, or the date of fulfilment is changed by a customer, it may take up to ten working days for us to reschedule. If a delivery is delayed by a customer-related issue, storage will be charged at a weekly rate of 1% of the value of products.

All products remain the property of Kirkdale until paid for in full. If full payment is not made by the due date, Kirkdale may take steps to recover the products. This does not affect Kirkdale’s legal rights for collection of payment.

Kirkdale reserves the right to charge the buyer 3% per month on all amounts not received by their due dates and may suspend the supply of goods and services until such time all outstanding amounts have been paid in full.

Credit accounts are available to regular customers with a significant actual or potential turnover with Kirkdale, subject to credit check.

Customer commits to placing full order upon paying the deposit or instructing Kirkdale to acknowledge the order with a Purchase Order (for credit account holders), therefore cancelling an order before delivery leaves customer liable for the full order amount.

Buyer is responsible to check that the quote fully matches their expectations.
This includes all details. e.g.: product model, materials used, colour, finish and dimensions. Kirkdale will deliver the products as detailed on the quote.

An Order Confirmation is sent to the buyer as soon as the deposit has been received, at which point Kirkdale acknowledges the order in its current state and starts production. It is the buyer’s responsibility to alert Kirkdale of any required alterations before this stage.

At the stage of quoting the buyer must advise us of all circumstances that are relevant to delivery. This includes, but is not limited to: Floor plans where necessary; CSCS and/or RAMS requirements; information about use of the lift (if furniture is delivered to floors other than ground floor); local traffic and parking restrictions. If Kirkdale can’t deliver due to site conditions or similar, the buyer will be charged for extra costs associated with re-delivery.

The buyer shall provide, at the place where the goods are delivered, well lit, clear and level working areas. The quoted delivery prices are for work done between the hours of 7am to 5pm Monday to Friday unless otherwise stated on the quote. The time is counted from the point of departure to the point of return to the warehouse. The delivery team will follow instructions given by on-site personnel, additional costs incurred by Kirkdale as a result of overtime work at the request of the buyer (or on-site representative) will be charged to the buyer.

If the buyer requests a delivery to be rescheduled less than 72 hours before the delivery is planned to take place, the costs incurred as a result will be charged to the buyer, including any storage and late cancellation or alteration costs. If our delivery team is unable to provide a full quoted service due to inappropriate site-conditions, or a request by the on-site personnel, products may be left on site at client’s own risk and refund or compensation claims will not be considered.

Kirkdale aims to make all deliveries on time, but orders can be delayed by factors outside its control, including weather, transport problems, manufacturing problems or even changed political situations (e.g Brexit). As a result, any date named by Kirkdale for delivery can only be an estimate. Kirkdale will not accept responsibility for claims made as a result of delayed fulfilment of orders. Where a 3rd party fabric is required, lead times are assumed to commence from the time the fabric arrives at the factory. Fabrics are not reserved automatically upon each quotation request, where fabrics have been reserved, this will expire within two weeks and the reservation will not be reinstated unless otherwise mentioned.

Upon fulfilment Kirkdale reserves the right to take pictures of the furniture on location.

Other Terms and Conditions apply for deliveries outside mainland UK. Please enquire for details.

Orders will be invoiced based on the prices given in the Order Confirmation. Kirkdale will issue an invoice upon the delivery/collection of ordered products. Kirkdale is legally required to charge VAT if the delivery address is within the UK, although the VAT amount can be refunded upon receipt of Proof of Shipping outside the UK.

The buyer is responsible for checking their products at the time of delivery. All claims arising from non-delivery, loss or damage in transit must be made in writing to Kirkdale within two working days of receiving the goods; Kirkdale will not assume responsibility after this time.
Kirkdale’s liability arising out of a proven claim shall be limited to replacement of the goods in question or, at Kirkdale’s option, reimbursement of the price thereof. Kirkdale will not assume responsibility for goods delivered in circumstances outside of terms agreed at the stage of quoting. The buyer is responsible to operate reasonable systems of regular inspection and maintenance.

Kirkdale guarantees its products against all manufacturing faults for twelve months from the date of their delivery. If a product is found to have a manufacturing fault, Kirkdale will repair the damage, or if necessary replace the product at the earliest reasonable opportunity.
This guarantee is not applicable if the advice given in the Furniture Care Manual is not reasonably followed and it does not cover bespoke products (see below), or special products, altered on behalf of a customer, unless specifically agreed otherwise.

Kirkdale will supply ‘bespoke’ furniture (i.e. items designed specifically for a particular project) which have their own additional Terms & Conditions, as follows:

1. Unless specifically requested, bespoke furniture will neither be officially tested nor officially certified for durability
2. Our guarantee does not extend to bespoke furniture.
3. For bespoke furniture, Kirkdale may require payment in full before production commences.
4. If any goods provided (eg. fixed seating) are due to be finished or installed on site by a third party not engaged by Kirkdale, then Kirkdale accepts no responsibility for damage resulting from installation or modification post delivery. Kirkdale’s responsibility ends at the point of delivery.

Kirkdale Studios Ltd.
69 Kirkdale, London, SE26 4BL

Company No: 13666465

VAT No: GB397654437

Questions about our terms should be sent to us at hello@kirkdalestudios.com

Yes, Kirkdale Studios supplies contract-grade furniture for offices and breakout areas, from reception seating to bespoke benches. The furniture in a reception, breakout area or members’ lounge does the same job as in a hotel or restaurant: it must look considered and survive heavy, informal use. Kirkdale specifies, makes and installs it using the same 300-maker network and bespoke capability.

Yes, Kirkdale’s office and breakout furniture is contract-grade and commercially compliant. Frames are rated for commercial, not domestic, use, and upholstered seating is specified to BS 7176 at the hazard level the setting requires – Medium Hazard for public-facing reception and lounge areas.
Contract-grade is not a finish: it is how a piece is built and certified.

Yes, Kirkdale Studios makes bespoke desks, benches and fixed seating, sized, finished and upholstered to your scheme, including your own fabric (COM). Bespoke fixed seating and banquettes are a core capability, used to turn reception and breakout areas into distinctive, space-efficient settings.

Design-led need not mean over-budget. Volume suppliers win on unit price,  Kirkdale Studios wins on the pieces that carry a brand and on getting the specification right first time, avoiding the cost of furniture that looks generic or fails early in a high-traffic space. For reception, breakout and members’ areas, that is where value sits. 

Kirkdale Studios supplies and installs the full workspace with one point of contact. One team takes the work from specification and CAD through manufacture, delivery and on-site installation. On the David Lloyd Club, the project manager noted how little the install required of their team: the certainty that keeps a fit-out on programme.

Lead times depend on whether pieces are stocked or bespoke. Bespoke desks, benches and fixed seating typically run 8-10 weeks; curated-range pieces can be quicker. Kirkdale Studios confirms lead times against your fit-out programme up front, so the opening date drives the schedule rather than the other way around.

To request a quotation, please contact our sales team by telephone on +44 (0)20 8050 5369 or email us at hello@kirkdalestudios.com.

Our team will be happy to discuss your requirements and provide recommendations based on your project.

Lead times vary depending on the complexity, specifications, and scale of each project.

Once we have all the details about the project, we confirm realistic timelines and keep clients updated throughout production to ensure full transparency from order through to delivery.

Minimum order quantities vary depending on the type of furniture and project requirements.

Some products may have set minimums due to manufacturing or sourcing conditions, while bespoke projects are assessed individually based on scope.

Yes, depending on the chosen delivery option, our dedicated team will deliver and fully assemble the furniture, or drop it off on the kerbside. 

Full delivery and logistics information can be found here:
Contract Furniture Deliveries

This includes guidance on how we handle hospitality deliveries, coordination, and project logistics.

We offer flexible delivery options depending on project scale, location, and requirements.
For UK projects, we usually offer Full Installation and Kerbside Drop Off.

More detailed information is available in our delivery guide:
Contract Furniture Deliveries. 

Yes. We can support phased and multi-site projects and offer warehouse storage for your products, subject to availability and storage charges.

This provides greater flexibility, allowing us to coordinate deliveries around your project schedule and ensure products are delivered when they are required.

If you need your order earlier than the original estimated delivery date, we will review what is possible with our Production and Operations teams and come back to you with the available options.

If your delivery date is pushed back, we can arrange for your items to be stored in our warehouse until they are required. Please note that storage charges will apply.

Once your order has been placed, you’ll receive our ‘Care and Maintenance Guide’ with your Order Confirmation.
This provides clear guidance on how to care for and maintain your furniture to help keep it looking its best for years to come.